Starting on June 1, 2024, we’ll introduce a returns processing fee for high return rate products in all categories, excluding apparel and shoes, to address the operational costs of returns and reduce waste. The fee will only apply to products that have return rates above a threshold specific to each category.
Your product’s return rate will be the percent of your product’s shipped units in a given month that’s returned by customers over that month and the subsequent two calendar months. For example, for units shipped in June 2024, the return rate is the percent of those units returned over June, July, and August 2024. For a given month’s shipped units, the returns processing fee will be charged for each returned unit above the product category’s return rate threshold. You will see return fees charged to your account between the 7th to 15th day of the third subsequent month. For example, for June 2024’s shipped units that are returned and are charged the fee, the charge will be made between the 7 to 15th of September, 2024.
Starting May 1, 2024, you can review your product’s return rate on the FBA Returns dashboard, updated weekly, allowing you to monitor your returns and return rates for a given month’s shipped units. The return rate thresholds for each category will also be published on May 1, 2024.
If your product ships less than 25 units in a month, any returns of units shipped during that month are exempt. The fee applies only to physically returned units.
If you are enrolled in the FBA New Selection program, we’ll waive the returns processing fee for up to 20 units of each eligible parent ASIN. Returned products must be received at a fulfillment center within 180 days of the first inventory-received date. Go to FBA New Selection for more information and to enroll.
Your return fees summary will appear on the fee tools available to you such as SKU economics and on your monthly payment report after charges are made.